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Send a chat message when offline

Never abandon your visitors. The core of UserEngage is communication between people. We believe that we always should be there for our users. However, we are people - not robots working 24/7. Here, you will find out how to create an action path to send automated chat messages when you are offline.

Send a chat message when offline

The core of UserEngage is communication between people. We believe that we always should be there for our users. However, we are people - not robots working 24/7. Here, you will find out how to create an action path to send automated chat messages when you are offline.

Let's start from Trigger: Chat message (timeout: 30 sec) and Condition: Responded? (to check if our agent has already responded to a particular message. If not, after 10 sek (Action: Delay, 10 sec), send a chat message (Action: Send a new chat message). For example: "Hi [name], unfortunately we can't help you at the moment. We'll contact you first thing in the morning!"

Remember to save the path and enable it for specific hours.

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