UserEngage vs LiveChat

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UserEngage

Increase conversion and sales by automatically sending the right message to the right people at the right time.

LiveChat

Talk with your visitors via chat and send them simple heads-up messages.

Communication channels

The more communication channels you have, the bigger the possibility that you will reach your customer in the most timely and elegant way.

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What those apps have in common

Chat

Simple live chat displayed on the website allowing you to engage your visitors and let them ask questions.

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Forms
Point for UserEngage

UserEngage enables you to show your visitors dynamic HTML forms adjusted to visitor's behaviour. They can even contain his surname or company name.

Learn More About Forms »
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SMS
Point for UserEngage

With out-of-the-box integration with Twilio, UserEngage lets you automate sending SMS campaigns to your visitors.

Learn More about Contact Centre »
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Call Centre
Point for UserEngage

Also using a default Twilio connection, UserEngage lets you contact your visitors by adding them to calling campaigns.

Learn More About Contact Centre »
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Dynamic Page Content
Point for UserEngage

You can automate changing the content of your website to include user attributes or targeted messaging just like Uber or AirBnb.

Learn More About Dynamic Content »
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Messenger Integration
Point for LiveChat

Live Chat comes with out-of-the-box integration with Facebook profiles so your support agents can talk with customers via messenger.

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Mailing system
Point for UserEngage

Sending automated or manual emails to your visitors.

Learn More About Mailing »

User Data Management

The more information you have about your visitors, the better you can personalise and target your messages which in turn increases conversion.

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Features that both solutions share

Page views and events

Gather data about the page views of visitors. You can also track events such as video play or any other interaction with your website.

Basic custom attributes

Both system gather basic information about the visitor like his location.

Segment Integration

Segment integration let you integrate without having to map events from scratch.

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Adding events without coding
Point for UserEngage

UserEngage lets you add new events to your website without having to talk with developers every time. This lets marketers move on with their projects faster.

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Codeless database filtering
Point for UserEngage

Here is how it works: in UserEngage you can filter your database to see all the people who at least once viewed red shoes that cost more than $120 in size 8, have visited the contact page 2 times but still haven't submitted their email address.

Learn More About User Tracking »

Marketing automation

Here is where the most important difference comes in. Automated communication lets you engage visitors, gather leads and streamline support without having to write a single message yourself.

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How it works with UserEngage

Complete flexibility. You can automate any communication process you can imagine. All workflows are easy to build with a simple drag & drop editor.


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How it works in LiveChat

LiveChat lets you send automated messages when visitors go to certain pages or trigger events.


Sales and oversight features

Those section of UserEngage will help you manage your contacts and always stay up to date with your business shape.

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Automated CRM
Point for UserEngage

UserEngage comes with a full CRM for managing your deals, contacts, companies you work with and sales representative's tasks.


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Full Analytics Package
Point for UserEngage

UserEngage has an entire analytics and reporting system that allows you to create custom reports about user or agent activities.


Different price

UserEngage and LiveChat have different pricing logics. LiveChat bills for seats, UserEngage for contacts.

LiveChat
$450

Per Month

  • 9 seats
  • Basic analysis
  • Chat
  • If this then that messaging
  • Staffing prediction
  • Work scheduler
UserEngage
$307

Per Month

Purchase Plan
  • Unlimited number of agents
  • Full analysis and reporting
  • 7500 contacts
  • Chat
  • Full marketing automation
  • CRM
  • Knowledge base editor
  • Mailing
  • Forms and pop-ups
  • Automated SMS delivery
  • Call centre
  • Drag & drop email builder
  • Dynamic page content