Senior customer success manager

Job description

We are currently working on multi-tool for businesses. You would be required to work at our office located in Warsaw, Poland. If You enjoy good vibes & fun time - this is the place for you :-) !

It would be a bonus if:

  • A candidate is flexible, doesn't take anything for granted doesn't need a boss to get the work done.
  • A candidate is able and willing to work remotely.
  • A candidate has a proven track-record of delivering high quality work and showing a high level of responsibility.
  • A candidate has experience working in technical support roles.
  • A candidate has experience in codifying and maintaining customer support processes.

Working with us

  • We are proud to be an equal opportunities employer, and embrace diversity and flexibility in our work culture.
  • We're flexible on where and when you work. We care about what you get done and that's how we'll measure you - it is not about the time you spend sitting in the office.
  • We offer a competitive salary and equity package.
  • We try hard to create a happy and healthy workplace for ourselves. To accomplish this, we have: a clearly-structured personal review and development program; daily team chit-chats, breaks whenever you want; a fund for spending on personal happiness; generous health benefits, generous vacation and maternity/paternity policy, and lots of other perks.
  • Interest towards the Ad Technology / RTB (real-time-bidding) space.
  • Copywriting experience (for writing customer facing materials)
  • Extremely strong English (native-level) in both written and spoken language. You will need to explain complex problems and topics in a concise and easy to understand manner.
  • Passion for talking to users all day, every day.
  • Ability to switch between meteor development and customer facing interactions.
  • Previous experience in a troubleshooting environment and be a great problem solver.
  • Collaborate with prestigious organizations. At UserEngage you will work only on big projects.
  • Work with a very talented team. Our team has an impressive background building and optimizing products and businesses around the globe.

Sounds like the job for you?

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