Chat message trigger starts the next action when an user / visitor writes a message on chat.
This trigger refers to your users writing you a message on Live Chat. If that happens, you can define how much time passes from the last message of the user in order to trigger the next action. Simply decide on a value in the “Chat message” window. For example, if somebody sends you a message and your Customer Support is not working on this day (it’s a holiday), text your user back after 1 minute that “Hi! Thanks for writing to us. Unfortunately, nobody can chat with you right now. Let our team member contact you when we’re back in the office on Monday. We’ll be happy to help. Have a great day”. Let’s go further - you can create a personalized message to only those whose email address are not in the database (choose “Filters” → unknown): “Hi! Thanks for writing to us. Unfortunately, nobody can chat with you right now. If you give us your email address, we’ll be able to help you first time on Monday morning. Have a great day!”