Call center & SMS: Reach more customers
Use the most effective means of communication. In UserEngage you can call and receive calls as well as automate sending text messages.
Most important features
Automate sending personalized text messages and receive responses in your conversations.
Schedule, record and analyze both mass and single calling campaigns.
Prepare scripts your agents will follow during mass calling campaigns.
Incoming calls answering
Have all customer information at hand thanks to answering calls in UserEngage app.
Each call can be recorded and stored in UserEngage for later review.
Buy a phone number
Thanks to Twilio integration you can buy phone numbers directly in our app.
Add user to your calling campaign automatically, to save time and avoid oversights.
See all the history and costs of previous calls.
SMS delivery log
Get access to data about sent text messages and see which numbers are no longer active.
Answers from scripts
Save answers to questions from your scripts in user profiles automatically during the call.
Call center use cases
A quick glance at how working with call center looks like in practice.