For support and customer success
Step 1: Someone asks a question on the chat
Someone comes to your website but canʼt find certain information. Instead of leaving, asks a question via chat.
Step 2: The right support agent is automatically assigned
Based on their behaviour, language and location they are assigned to the best fitting support agent.
Step 3: The agent receives an alert
The agent gets a one-pager with all the information about the person in question and a list of all their actions on the website.
Step 4: The agent saves the day
The agent replies using mobile or web app and if the person is no longer on the website, the response lands in their email inbox.
For sales and engagement
Step 1: Someone canʼt decide between two products
UserEngage detects hesitation based on clicks, page views and time spent on the website.
Step 2: UserEngage sends an automatic message
After spotting the hesitation, the system sends an automatic, personalised message offering your assistance.
Step 3: Visitors respond to the message
After responding, the person is offered to submit contact information, just to stay in touch.
Step 4: You receive an alert about a new conversation
Each time someone responds to your automatic message, you receive an email and a push notification.